HOURLY TRANSPORTATION

If you are looking into hourly transportation there are a few suggestions to consider before making your selection:

1. Inquire about the number of years the limousine company has been in business. Experience is a key factor. Companies that have been in business for a number of years will most likely be more reliable and provider better service than those with little or no experience.
2. Inquire about the limousine company's license and operating authority. Limousine and transportation companies are required to have Federal authority to operate their vehicles from the Department of Transportation as well as local State operating authority. Limousine Companies with such licenses are regulated and thus more likely to provide the consumer with good service.
3. Inquire about the Limousine Company's Insurance. There are unfortunately numerous companies around that do not carry the proper commercial insurance coverage on their fleet to protect the consumer in the event of an accident or other mishap. A reputable Limousine Company will have the required commercial insurance coverage and will have no problem providing you with a Certificate of Coverage, if asked.
4. Inquire about the Limousine Company's affiliations with reputable organizations such as the Better Bussines Bureau, The National Limousine Association as well as their local Livery Association. Memberships with any of the above and other related organizations is an indication that you are dealing with a professional, reliable Company.
5. Inquire about evidence of the Companies performances from past clients. Excellent references from other customers will minimize the possibility of service problems.
6. Ask to see the vehicle(s) you are inquiring about. If you don't have time to go and visit the Limousine Company's showroom personally, ask the company to email photo(s) of the limo(s) and other vehicle(s) you are interested in. This will ensure that you will not end up getting an old rundown limousine in lieu of the new white super stretch you were led to believe you would have. Be sure to check the year of the limousine, year, make and model as well as the amenities inside the limousine such as moon roof, tinted windows, fiber optic lights, TV, VCR, CD player, plush bar, and any other items you are interested in having in your limo.
7. Inquire about the size of the limousine you are interested in.
8. If renting more than one vehicle, i.e. a limousine, a bus, be sure to ask about discounts that may apply on the second vehicle. Many companies offer special discounted rates for multiple reservations.
9. Inquire about overtime charges and overtime availability. Many Limousine Companies will charge you a full hour even if your time runs for example 10 minutes over the contracted time. Be sure to ask if it is possible for the Company to charge the overtime rate on 15 minute or 30 minute increments in the event of overtime. If your event ends early enough, most Limousine Companies will schedule subsequent jobs after your scheduled event. Because weddings are not always predictable, you may need the service longer than anticipated.
10. Be sure to ask about your chauffeur's gratuity. Most companies have a mandatory gratuity policy for their drivers which is usually anywhere from 15% to 20%. Check your contract to ensure you do not pay duplicate gratuity. sk the availability of the Company in the event their services are needed after the contracted hour ends and get this agreement in writing, if possible.
11. Inquire about the Company's starting time policy. With a majority of Limousine Companies, your time starts at the time of the initial pickup. Others may charge you from the time the Chauffeur leaves the garage. We also suggest you inquire about travel time. Some Limousine Companies will charge you travel time if your pickup location or destination is further than a certain amount of miles. Be sure to clarify the extent of all travel time charges prior to making your reservation.
12. Inquire about the Limousine Company's wedding packages. Most Companies run specials wedding rates during certain months of the year. Most Companies also will provide complimentary wedding packages that include rolling out the red carpet, specialty signs (just married), photos of the bride and groom, flowers decorated inside the limo, champagne toast for the bride and groom, etc.. Be sure the complimentary items you want for your event are specified when making your reservation, and placed in the contract.
13. Inquire about your chauffeur. Check to see if your chauffeur has experience in wedding ceremonies. Obtain the name of your chauffeur and a cell phone number, if possible.
14. Once you have selected a Limousine Company to provide your service, ask for a detailed contract of your reservation. Your contract should include the date of service, the time of pickup, number of hours you have reserved the vehicle, the year, make, model and color of the vehicle, the total price of the contract, including driver's gratuity, overtime charges, and routing information, i.e pickup and drop off locations. The Contract should also contain language detailing the Company's policies regarding cancellations, deposits and the company's liability in the event they are unable to provide the service.
15. If you have hired a wedding coordinator for your event, be sure to provide a contact name and phone number to the Limousine Company, so that proper communication is established prior to or during your event. If you have not hired a wedding coordinator, choose a particular person to be in charge of directing the chauffeur and provide his/her contact information to the Limousine Company.
16. Although many companies will call you prior to your reservation to review the itinerary and details of your reservation, if you have not heard from the company 48 hours prior to your scheduled event, contact the company to review the details and amend any discrepancies.
17. Inquire whether the Limousine Company will have a live person available during the scheduled event, should you require any assistance. If not, be sure to obtain a contact phone number of an operating manager or other individual in charge.

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